Changed your mind? Cancelling is simple
You can cancel your Smart Cover policy at any time by notifying us in writing. Cancel within your first 14 days for a full refund (provided no claim has been made or is pending), or cancel later, and your refund then depends on how you pay. Here's exactly how it works.
You can cancel your Smart Cover policy at any time by contacting us in writing. If you cancel within 14 days of receiving your documents or your purchase date (whichever is later), you'll get a full refund and cancellation is immediate, provided no claim has been made or is pending. After that, you can still cancel at any time: on monthly or quarterly plans no further premiums are charged (but premiums already paid aren't refunded), and on annual plans you get a pro-rata refund for complete unexpired months, less a £25 admin fee , unless a claim, or an incident that could give rise to a claim, has occurred, in which case no pro-rata refund is due. This page summarises the policy; your full policy Terms & Conditions and IPID are the governing terms.
Your refund depends on timing
Whether you get a full refund comes down to one thing first: are you still within your 14-day cooling-off period?
Cooling-off period
If you cancel within 14 days of receiving your policy documents or your date of purchase, whichever is later, you'll receive a full refund of any premiums paid, and your cancellation takes effect immediately. This is provided no claims have been made or are pending.
- Full refund of premiums paid
- Cancellation effective immediately
- Applies however you pay
Cancelling later
You can still cancel at any time by notifying us in writing. What you get back then depends on whether you pay monthly, quarterly or annually, and whether a claim has been made.
- Cancel any time by notifying us
- No fixed notice period required
- Refund depends on your payment type
What you get back
Once your 14-day cooling-off period has passed, your refund is calculated based on how you pay for your cover.
| How you pay | Within 14 days (cooling-off) | After 14 days |
|---|---|---|
| Monthly or quarterly | Full refund of premiums paid, effective immediately (if no claims made or pending) | No further monthly or quarterly premiums are charged. Premiums you've already paid are not refunded. |
| Annual | Full refund of premiums paid, effective immediately (if no claims made or pending) | A pro-rata refund for each complete unexpired month remaining on your policy, less a £25 administration fee. No pro-rata refund is due if a claim, or an incident that may give rise to a claim, has occurred. |
Your policy is cancelled once any outstanding payments have been received. If a claim, or an incident that may give rise to a claim, has occurred during the policy period, no pro-rata refund will be due on annual policies.
How to cancel your policy
Cancelling is straightforward. Please follow these steps so we can process your request and any refund quickly.
Contact us in writing
Email or write to us to request cancellation, quoting the policy number shown on your Certificate of Insurance.
Cancel any time
You can cancel whenever suits you. Within the first 14 days, cancellation is immediate; after that, it takes effect once we've received your request.
Return your documents
Return all your policy documents and your Certificate of Insurance with your cancellation request.
Tell us before your bank
Please contact us with your cancellation request before you inform your bank or cancel any Direct Debit.
By post
Smart-Cover Direct Limited, Citibase, 42–44 Clarendon Road, Watford, WD17 1JJ
Important things to know
- Within the 14-day cooling-off period, your full refund is conditional on no claims having been made or being pending.
- After the cooling-off period, on annual policies, no pro-rata refund is due if a claim, or an incident that may give rise to a claim, has occurred.
- A £25 administration fee applies to pro-rata refunds on annual policies (after the 14-day cooling-off period).
- Your policy is only cancelled once any outstanding payments have been received.
- Please contact us with your cancellation request before you inform your bank or cancel a Direct Debit.
- Remember to quote your policy number and return all policy documents and your Certificate of Insurance.
Please note: This page is a plain-English summary of our refund and cancellation terms to help you understand your options. Your full policy Terms & Conditions and Insurance Product Information Document (IPID) are the governing documents; please refer to them, or contact us, if anything is unclear.
Refund & cancellation FAQs
How do I cancel my Smart Cover policy? +
You can cancel at any time by contacting us in writing, by email at enquiries@smart-cover.co.uk, or by post to Smart-Cover Direct Limited, Citibase, 42–44 Clarendon Road, Watford, WD17 1JJ. You can also call us on 03333 449 559 to get started.
Please quote the policy number shown on your Certificate of Insurance, return all your policy documents and certificate with your request, and contact us before informing your bank.
Is there a cooling-off period, and can I get a full refund? +
Yes. If you cancel within 14 days of receiving your policy documents or your date of purchase, whichever is later, you'll receive a full refund of any premiums paid, and your cancellation takes effect immediately.
This applies however you pay for your cover, provided no claims have been made or are pending.
Will I get a refund if I pay monthly or quarterly? +
If you cancel after the 14-day cooling-off period, you won't be charged any further monthly or quarterly premiums, but premiums you've already paid are not refunded.
If you cancel within the first 14 days, you'll receive a full refund of any premiums paid, provided no claims have been made or are pending.
How is my refund calculated on an annual policy? +
If you cancel an annual policy after the 14-day cooling-off period, you'll be entitled to a pro-rata refund for each complete unexpired month remaining on your policy, less a £25 administration fee.
No pro-rata refund is due if a claim, or an incident that may give rise to a claim, has occurred during the policy period.
Is there an admin fee for cancelling? +
A £25 administration fee applies to pro-rata refunds on annual policies cancelled after the 14-day cooling-off period.
There's no administration fee if you cancel within the first 14 days, when you receive a full refund.
What happens to my refund if I've made a claim? +
If you cancel within the 14-day cooling-off period, your refund is only due in full if no claims have been made or are pending.
On annual policies cancelled after the cooling-off period, no pro-rata refund is due if a claim, or an incident that may give rise to a claim, has occurred during the policy period.
Do I need to give notice to cancel? +
You can cancel at any time by notifying us in writing, with no fixed notice period to give. Within the 14-day cooling-off period, cancellation takes effect immediately.
Your policy is cancelled once any outstanding payments have been received.
Do I need to contact my bank to cancel? +
Please contact us with your cancellation request before you inform your bank or cancel any Direct Debit. This helps make sure your cancellation and any refund are processed correctly.