Customer Reviews

Mrs P. Callis, Kent

The staff are polite, friendly and helpful at all times when we have had a problem. Thank you all, keep up the good work

Mr F. Cosgrove, Caithness

Keeping me informed was first class.

Mr B.Lee, Kent

I think the service provided by Smart Cover was excellent and I am quite satisfied and happy with it.

Mr G. Owen, Gwynedd

Very satisfied with the service I received with you. Thank you

Mr. J & B. Slevin. Enniskillen

The service was excellent. The young lady I spoke was fantastic for customer relations. Being an older lady, she made me most comfortable. Her knowledge was second to none. Thank you.

Mrs.J. Mills, Telford

The call centre call advisor was most polite, very understanding and helpful. 10 out of 10 for back-up, advice and helpful

Mrs. J.Mills, Shropshire

The service we had was top class ten out of ten. The advisor was most polite and understanding, well done Smart Cover many thanks.

Mr.G. Philips, Bury St. Edmunds

All promises of supply and help to synchronise remote control was quickly dealt with.

Mrs. E.Pattern, Cheshire

I am a pensioner of 89yrs I did find the staff very polite and service fine. Mrs. E Patton. Cheshire

Miss S. Elliott, London

When contact was made. Smart covers response was quick and successful.

Mrs. V.Downie, Worcestershire

Very pleased with the way I was kept up to date with everything. Overall good service from start to finish. Thank you.

Mr S. Hankinson, Merseyside

I don’t think you could have done anything better, the service has been brilliant very efficient. I would highly recommend for other people to use Smart Cover

Mrs. V.Cruddas, Durham

Engineer call out. All the people I dealt with both on the phone and the engineer who came to the house were polite & all were very helpful.

Mr W. Heard, Hull

Easy to contact instructions and advice very clear and not rushed at all.

Mrs. P.Callis, Kent

The staff are polite, friendly and helpful at all times when we have had a problem. Thank you all, keep up the good work.

Ms Norah.M, Peeblesshire

Excellent service on all counts. Thank you for your patience and perseverance, particularly with a vulnerable old person

Mr S Barret, Lowerstoft

Support staff friendly and helpful. Engineer previously used was appointed and was excellent – adjusting time to suit my schedule

Ms J. Richards, Wymondham

I was more than happy with my experience. The engineer even called on his way home and knew exactly what the problem was and soon put it right. I was more than grateful. Thanks you very much

Mrs J.Elizabeth, Nottingham

Very pleased with service received as due to a heavy winds damage to Ariel was difficult to sort out. The engineer was very good at his job

Mrs E. Wratten, Glasgow

Was completely satisfied with the job that was done. The staff member was very nice and explained everything fully to my husband which was just as well because the box wouldn’t work and the next day we did exactly as the staff member explained and got the box working again.

Mr J.Tanimowo, West Bromwich

The Engineer was not involved as it was replacing of a remote control for a sky box quite satisfied.

Mrs F. Yasmin, London

The work men were very polite and helpful and said if need be they could call back if my satellite dish wasn’t working properly.

Mr R. Copeland, Southport

Your engineer came out very promptly and fixed the problem which lasted about 24hrs and then reverted back to the original problem. On speaking to your support dept. it was explained to me (very well) that it could be caused by something else which I am now attending to.

Mrs A. Seabourne, Ross-on-Wye

Helped to tune in remote control and phone operator was very helpful

Mrs B.Barrett, Lowerstoft

Re-aligned dish and resolved problem. Great advice on issues with 2nds sky box now resolved. Very polite – efficient and explained all actions. Very impressed.

Mr A.Bremmer, Glasgow

The reason for the call out was Loss of Satellite signal. I am satisfied that repair was carried out satisfactory.

Mrs B.Evans, Colwyn

Easy to get through to the right department very quick service and repair.

Mrs N.Weller, Sidcup

The engineer was very helpful and polite, and sorted out the problem.

Mr C.Pembleton, Chesterfield

Very efficient and direct service remote control replacement

Mrs A.Stallard, Bristol

Every part of work carried out with the up most and without intrusion to myself.

Mr J.Homes, Surrey

Your engineer was fantastic extremely courteous and friendly. Fully efficient with the system and solved the problem in minutes 1st rate service

Mrs McCarth, Cwmbran

My problem was the remote control which was sent out to me very quickly so thanks for that. Very efficient service.

Mr D.Carter, Bristol

That’s the first time I have used your services my problem was resolved the next day which I thought was brilliant!

Mrs M.Ashner, Twickenham

I am totally satisfied with the way the claim was dealt with. The customer relations manager was very nice and helpful.

Mr H.James, London

Good Service next day delivery – thank you.

Mr M.Seal, Kent

I am totally satisfied with the way the claim was dealt with. The customer relations manager was very nice and helpful.

Mr G. Philips, Bury St.Edmunds

All promises of supply and help to synchronise remote control was quickly dealt with

Mrs B.Williams, Cwmbran

As I had only joined your company and only just paid my yearly installment then the remote arrived next day by mail and not as stated 2-3 days – which I can’t fault at all.

Mrs. Brightman, Camberly

I have now had to call on your service twice both times all people dealt with were excellent, polite, helpful and very patient. I am a senior citizen and these things matter. All promises of supply and help to synchronise remote control was quickly dealt with

Mr R.Robins, West Yorkshire

Very happy with product and response.

Mr B.Edwards, Glamorgan

Replacement arrived as specified, engineer very good kept us informed.

Miss K.Thompson, Kent

Called to report the problem, received a call same day to book an appointment with the engineer. All very easy.

Mr A.May, Ramsgate

Replacement items was receive within a week, also I was talked through the installation process.

Mr L.Noke, Aberdeenshire

I was very pleased the engineer came so quickly after we reported it.