Private GP Service
Buy with confidence! Our customer reviews speak for themselves. Please take a look and see what our customers are saying about their experiences with Customer Services, Claim Handing, and the Technical Support team. We are specialist insurance provider for Home Emergency, Gadgets, Satellite TV, TV’s, Kitchen Appliances and Mobile Phones.
Read what customers are saying about our Customer Services Team
The staff are polite, friendly and helpful at all times when we have had a problem. Thank you all, keep up the good work
Keeping me informed was first class.
I think the service provided by Smart Cover was excellent and I am quite satisfied and happy with it.
Very satisfied with the service I received with you. Thank you
The service was excellent. The young lady I spoke was fantastic for customer relations. Being an older lady, she made me most comfortable. Her knowledge was second to none. Thank you.
The call centre call advisor was most polite, very understanding and helpful. 10 out of 10 for back-up, advice and helpful
The service we had was top class ten out of ten. The advisor was most polite and understanding, well done Smart Cover many thanks.
All promises of supply and help to synchronise remote control was quickly dealt with.
I am a pensioner of 89yrs I did find the staff very polite and service fine. Mrs. E Patton. Cheshire
When contact was made. Smart covers response was quick and successful.
Very pleased with the way I was kept up to date with everything. Overall good service from start to finish. Thank you.
I don’t think you could have done anything better, the service has been brilliant very efficient. I would highly recommend for other people to use Smart Cover
Engineer call out. All the people I dealt with both on the phone and the engineer who came to the house were polite & all were very helpful.
Easy to contact instructions and advice very clear and not rushed at all.
The staff are polite, friendly and helpful at all times when we have had a problem. Thank you all, keep up the good work.
Excellent service on all counts. Thank you for your patience and perseverance, particularly with a vulnerable old person
Read what customers are saying about Our Technical Support Team
Support staff friendly and helpful. Engineer previously used was appointed and was excellent – adjusting time to suit my schedule
I was more than happy with my experience. The engineer even called on his way home and knew exactly what the problem was and soon put it right. I was more than grateful. Thanks you very much
Very pleased with service received as due to a heavy winds damage to Ariel was difficult to sort out. The engineer was very good at his job
Was completely satisfied with the job that was done. The staff member was very nice and explained everything fully to my husband which was just as well because the box wouldn’t work and the next day we did exactly as the staff member explained and got the box working again.
The Engineer was not involved as it was replacing of a remote control for a sky box quite satisfied.
The work men were very polite and helpful and said if need be they could call back if my satellite dish wasn’t working properly.
Your engineer came out very promptly and fixed the problem which lasted about 24hrs and then reverted back to the original problem. On speaking to your support dept. it was explained to me (very well) that it could be caused by something else which I am now attending to.
Helped to tune in remote control and phone operator was very helpful
Re-aligned dish and resolved problem. Great advice on issues with 2nds sky box now resolved. Very polite – efficient and explained all actions. Very impressed.
The reason for the call out was Loss of Satellite signal. I am satisfied that repair was carried out satisfactory.
Easy to get through to the right department very quick service and repair.
The engineer was very helpful and polite, and sorted out the problem.
Very efficient and direct service remote control replacement
Every part of work carried out with the up most and without intrusion to myself.
Your engineer was fantastic extremely courteous and friendly. Fully efficient with the system and solved the problem in minutes 1st rate service
Read what customers are saying about our Claims Handling Process
My problem was the remote control which was sent out to me very quickly so thanks for that. Very efficient service.
That’s the first time I have used your services my problem was resolved the next day which I thought was brilliant!
I am totally satisfied with the way the claim was dealt with. The customer relations manager was very nice and helpful.
Good Service next day delivery – thank you.
I am totally satisfied with the way the claim was dealt with. The customer relations manager was very nice and helpful.
All promises of supply and help to synchronise remote control was quickly dealt with
As I had only joined your company and only just paid my yearly installment then the remote arrived next day by mail and not as stated 2-3 days – which I can’t fault at all.
I have now had to call on your service twice both times all people dealt with were excellent, polite, helpful and very patient. I am a senior citizen and these things matter. All promises of supply and help to synchronise remote control was quickly dealt with
Very happy with product and response.
Replacement arrived as specified, engineer very good kept us informed.
Called to report the problem, received a call same day to book an appointment with the engineer. All very easy.
Replacement items was receive within a week, also I was talked through the installation process.
I was very pleased the engineer came so quickly after we reported it.
