Real customers. Real experiences. Real feedback from UK policyholders.

Pipe leaks started in the kitchen, luckily had it covered under Smart Cover home emergency policy. Called Smart Cover and was helped by an advisor who quickly sent an engineer and sorted out the leak same day

Home Emergency Cover has been a good purchase for me as it covers Plumbing & Drainage, Boiler Breakdown, Pests, Door Locks, Central Heating and electrical cover, phew all these under one home emergency policy, its a gud bargain. would recommend to all

Burst pipes is a nightmare, unfortunately i had to go through it but fortunately i had Smart cover insurance which is Home Emergency. I called the customer support team and they were able to quickly send an engineer before it went worst. All sorted and taken care. excellent service, Thanks for the timely help.

Pravin was very helpful sorting out cover for kitchen appliances when the manufacturers warranty expired. He then organised cover for our boiler and home emergency. The process was well explained and the price was good.We just hope that the claim process will be as good if we ever need it.

Got 5 Appliances covered from Smart cover insurance and got the 5th one free, gud offer and great customer service .

Broken down washing machine was a pain but fortunately I had washing machine breakdown cover with Smart Cover who send their engineer to sort out the issue and got it to work.

Smart Cover customer support advisor arranged for an engineer to repair my broken dishwasher. The engineer came later that evening and fixed the problem very professionally

I’ve had a great experience using Smart Cover’s appliance insurance. Their team was responsive when I had an issue with my washing machine, and the claim process was quick and smooth. It’s affordable, and the coverage includes most of my essential kitchen appliances. Definitely gives peace of mind for homeowners like me. For anyone in the UK looking for a trusted provider, Smart Cover is a solid choice. You can check them out at Smart Cover

The outer glass on my oven door shattered with no warning. An engineer was out within the next couple of days. When it was established the part was obsolete, a replacement was offered and delivered quickly. I was kept up to date by my claims manager.

from the first time you give them a call, they are at the other end of the phone, very friendly and helpful. After submitting the breakdown of the w/machine, they are emailing you and keeping you in the loop with the whole process from the engineer attending, to being unable to fix the product, to choosing a new w/machine and delivery. A very helpful team.

Excellent fast response to repair boiler problem via local technician who was the most reliable honest competent tradesman who knows his job. Thank you Smart Cover and long may you prosper.

Boiler service sorted today without any hassel, engineer was gud at his job. Thanks Smart cover

Got my boiler service done today, had booked through smart cover. Engineer was very gud he briefed me about the process of servicing and told me the benefits about servicing. Gud customer service.

Excellent fast response to repair boiler problem via local technician who was the most reliable honest competent tradesman who knows his job. Thank you Smart Cover and long may you prosper.

Had issues with boiler as was making noise and had error codes called smart cover as i had apolicy with them , it was sorted within 24 hrs. Very gud customer service

Great customer service ! I had a boiler emergency they helped me fix it by sending the engineer instantly, The customer advisor agent was full of knowledge and helped me throughout the ordeal. Thanks Smart cover !!!

What stood out to me about Smartcover was how straightforward the whole process felt. I didn’t need to decode complicated terms or second-guess what I was reading. The information was presented clearly, allowing me to compare options carefully. It gave me confidence that I was making a sensible decision based on understanding, not pressure.

My experience with Smartcover was very reassuring. I wanted to compare insurance properly rather than rushing into a decision, and the platform made that possible. Everything was explained clearly, and I never felt lost during the process. It felt like a service designed to support informed choices rather than push quick outcomes. I came away feeling confident in what I selected.

I decided to use Smartcover after feeling frustrated with how confusing insurance comparisons can be. From the beginning, the platform felt easy to follow and well organised. I could review different options without feeling overwhelmed by technical language. What I liked most was being able to slow down and actually understand what each policy offered. It made the decision process feel far more controlled and less stressful.

I found Smartcover helpful when I wanted to review my options properly instead of picking the first deal I saw. The platform encourages you to take your time and understand what each option offers. That made me feel more in control of my decision and less pressured. It’s a useful service for anyone who values clarity.

I used Smartcover when I wanted a clearer way to compare insurance options without jumping between multiple websites. From the start, the process felt straightforward and well explained. I liked how the information was laid out clearly so I could understand what I was getting and why one option suited me better than another. It saved me time and helped me feel more confident about my choice.

Their customer service was top-notch, the staff was friendly and knowledgeable, answering all my questions. The service was completed within the promised time.

Always helpful

The staff are polite, friendly and helpful at all times when we have had a problem. Thank you all, keep up the good work

1st Class

Keeping me informed was first class.

Excellent Service

I think the service provided by Smart Cover was excellent and I am quite satisfied and happy with it.

Very Satisfied

Very satisfied with the service I received with you. Thank you

Comfortable

The service was excellent. The young lady I spoke was fantastic for customer relations. Being an older lady, she made me most comfortable. Her knowledge was second to none. Thank you.

10/10

The call centre call advisor was most polite, very understanding and helpful. 10 out of 10 for back-up, advice and helpful

Top Class

The service we had was top class ten out of ten. The advisor was most polite and understanding, well done Smart Cover many thanks.

Dealt with Quickly

All promises of supply and help to synchronise remote control was quickly dealt with.

Very Polite

I am a pensioner of 89yrs I did find the staff very polite and service fine. Mrs. E Patton. Cheshire

Quick

When contact was made. Smart covers response was quick and successful.

Kept up-to Date

Very pleased with the way I was kept up to date with everything. Overall good service from start to finish. Thank you.

Quick

I don’t think you could have done anything better, the service has been brilliant very efficient. I would highly recommend for other people to use Smart Cover

Polite & Helpful

Engineer call out. All the people I dealt with both on the phone and the engineer who came to the house were polite & all were very helpful.

Easy

Easy to contact instructions and advice very clear and not rushed at all.

Good Work

The staff are polite, friendly and helpful at all times when we have had a problem. Thank you all, keep up the good work.

Vulnerable Person

Excellent service on all counts. Thank you for your patience and perseverance, particularly with a vulnerable old person

Friendly Engineer

Support staff friendly and helpful. Engineer previously used was appointed and was excellent – adjusting time to suit my schedule

Great Engineer

I was more than happy with my experience. The engineer even called on his way home and knew exactly what the problem was and soon put it right. I was more than grateful. Thanks you very much

Ariel Problems

Very pleased with service received as due to a heavy winds damage to Ariel was difficult to sort out. The engineer was very good at his job

Satellite Box

Was completely satisfied with the job that was done. The staff member was very nice and explained everything fully to my husband which was just as well because the box wouldn’t work and the next day we did exactly as the staff member explained and got the box working again.

Remote replacment

The Engineer was not involved as it was replacing of a remote control for a sky box quite satisfied.

Satellite Dish

The work men were very polite and helpful and said if need be they could call back if my satellite dish wasn’t working properly.

Prompt Engineer

Your engineer came out very promptly and fixed the problem which lasted about 24hrs and then reverted back to the original problem. On speaking to your support dept. it was explained to me (very well) that it could be caused by something else which I am now attending to.

Remote

Helped to tune in remote control and phone operator was very helpful

Dish Re-aligned

Re-aligned dish and resolved problem. Great advice on issues with 2nds sky box now resolved. Very polite – efficient and explained all actions. Very impressed.

Satellite Signal

The reason for the call out was Loss of Satellite signal. I am satisfied that repair was carried out satisfactory.

Satellite Signal

The engineer was very helpful and polite, and sorted out the problem.

Fantastic Engineer

Your engineer was fantastic extremely courteous and friendly. Fully efficient with the system and solved the problem in minutes 1st rate service

Very Efficient Service

My problem was the remote control which was sent out to me very quickly so thanks for that. Very efficient service.

First Time

That’s the first time I have used your services my problem was resolved the next day which I thought was brilliant!

Totally Satisfied

I am totally satisfied with the way the claim was dealt with. The customer relations manager was very nice and helpful.

Next day delivery

Good Service next day delivery – thank you.

Recommended

I am totally satisfied with the way the claim was dealt with. The customer relations manager was very nice and helpful.

Quick Replacement

All promises of supply and help to synchronise remote control was quickly dealt with

Just Joined

As I had only joined your company and only just paid my yearly installment then the remote arrived next day by mail and not as stated 2-3 days – which I can’t fault at all.

Senior Citizen

I have now had to call on your service twice both times all people dealt with were excellent, polite, helpful and very patient. I am a senior citizen and these things matter. All promises of supply and help to synchronise remote control was quickly dealt with

Replacement

Very happy with product and response.

Kept Informed

Replacement arrived as specified, engineer very good kept us informed.

Very easy

Called to report the problem, received a call same day to book an appointment with the engineer. All very easy.

Items Replaced

Replacement items was receive within a week, also I was talked through the installation process.

Very Pleased

I was very pleased the engineer came so quickly after we reported it.