Corporate social responsibility
Doing the right thing by our people, our customers and everyone who works with us. This page sets out the standards we hold ourselves and our partners to.
We offer equal opportunity to everyone, with no discrimination on any protected characteristic. Our engineers, suppliers and partners must meet the same standards of fairness, honesty and safety we do. We pay men and women equally for equal work, and review pay every year.
Responsible in everything we do
Smart Cover has protected UK homes since 2013. As an Appointed Representative of an FCA-authorised firm, putting customers first isn't optional, and we apply the same thinking to how we treat our team, our partners and our communities.
Our people
A fair, inclusive workplace where everyone can progress.
Our customers
Fair value, clear information and extra care for customers in vulnerable circumstances.
Our partners
Working only with engineers and suppliers who share our standards.
Diversity & Inclusion Policy
We want Smart Cover to be a place where everyone is treated with dignity and respect, and where people are judged on their skills and contribution alone. This policy applies to all employees, job applicants, contractors and anyone acting on our behalf.
Our commitment
We will not discriminate, directly or indirectly, on the grounds of any characteristic protected by the Equality Act 2010:
- Age
- Disability
- Gender reassignment
- Marriage & civil partnership
- Pregnancy & maternity
- Race
- Religion or belief
- Sex
- Sexual orientation
In our workplace
- Fair recruitment: clear job criteria, inclusive job adverts and consistent interviews.
- Reasonable adjustments for disabled candidates and colleagues, at every stage.
- Equal access to training, development and promotion.
- Flexible working requests considered fairly for everyone.
- Zero tolerance of bullying, harassment and victimisation, including sexual harassment, which we take reasonable steps to prevent.
For our customers
- Accessible service: phone, email, post, Relay UK and our app, so customers can reach us the way that suits them. See our Accessibility Statement.
- Vulnerable customers: we identify and support customers in vulnerable circumstances, in line with the FCA's Consumer Duty.
- Clear communication: plain-English documents, and alternative formats on request.
- Fair outcomes for every customer, regardless of background.
Responsibility
Our directors have overall responsibility for this policy. Managers make sure it is followed day to day, and every colleague is expected to uphold it. Breaches are treated as a disciplinary matter.
Third Party Code of Conduct
Our customers judge us by everyone who acts in our name. This code applies to our engineers and contractors, suppliers, affiliates, introducers, comparison sites and commercial partners. We make it part of our agreements and check that it's followed.
| Area | What we expect |
|---|---|
| Treating customers fairly | Be courteous, honest and respectful in every visit, call and message. Take extra care with customers in vulnerable circumstances. |
| Qualifications & safety | Hold the right qualifications and registrations for the work (for example Gas Safe registration for gas work), carry suitable insurance and follow health and safety law. |
| Equality & respect | Never discriminate against or harass customers, our staff or anyone else, in line with our Diversity & Inclusion Policy. |
| Data protection | Use customer personal data only for the job we've asked you to do, keep it secure and follow UK GDPR. See our Privacy Policy. |
| Honest marketing | Affiliates and introducers must only use approved wording, and must never make misleading claims about our cover or prices. Promotions must follow FCA rules and the ASA's advertising codes. |
| Anti-bribery & fraud | Never offer or accept bribes, inducements or improper payments. Never inflate or fabricate a claim, invoice or repair. (Bribery Act 2010) |
| Human rights | No modern slavery, forced or child labour anywhere in your business or supply chain. See our Modern Slavery Statement. |
| Environment | Repair rather than replace where it's sensible, and dispose of old parts and appliances responsibly. |
Gender Pay Gap Policy
We believe pay should reflect the job and the person's contribution, never their gender. Two ideas are worth separating:
What we do
- Consistent pay structures: each role has a defined pay range, set on objective criteria.
- Annual pay review by gender, so any unexplained gap is found and corrected.
- Fair progression: transparent promotion criteria and equal access to development.
- Family-friendly working: support for maternity, paternity, shared parental and adoption leave, and flexible working for parents and carers.
- Balanced recruitment: gender-neutral job adverts and, where possible, mixed interview panels.
Seen something that isn't right?
If you're a customer, colleague or partner and you believe any of these standards has been broken, please tell us. Concerns are handled confidentially, and nobody will be treated unfairly for raising one in good faith.
Phone
Whistleblowing
Staff can also report to the FCA's whistleblowing service.
Common questions
Does Smart Cover have a diversity and inclusion policy? +
Yes. We're committed to equal opportunity and don't discriminate on any characteristic protected by the Equality Act 2010, whether in recruitment, pay, promotion, training or how we treat customers.
What does Smart Cover expect from engineers, suppliers and partners? +
Everyone working with or on behalf of Smart Cover must treat customers fairly and respectfully, be properly qualified, protect personal data, act honestly, and follow the law on bribery, modern slavery, health and safety and financial promotions.
What is Smart Cover's approach to the gender pay gap? +
We pay men and women equally for equal work, use consistent pay structures and review pay by gender every year to find and close any gaps.
How do I raise a concern about conduct? +
Email enquiries@smart-cover.co.uk or call 03333 449 559. Concerns are handled confidentially, and nobody will be treated unfairly for raising one in good faith.
These policies are approved by our directors and reviewed at least once a year. Last updated 26 September 2026.