Data protection complaints
Unhappy with how we've collected, used or protected your personal data, or how we handled a data rights request? Tell us. We'll look into it properly and give you a clear answer.
How to complain
Use the form, or contact us however suits you. You don't need to use any special wording.
Post
Data Protection, Smart Cover, Citibase, 42 to 44 Clarendon Road, Watford WD17 1JJWhat happens next
- 1
We acknowledge it within 5 working days
You'll get written confirmation. The legal limit is 30 days from when we receive your complaint; we aim to be much quicker.
- 2
We investigate without undue delay
We review our records and systems, and may ask you for more detail or to confirm your identity. We'll keep you updated.
- 3
We send you our outcome
We aim to respond in full within one calendar month, explaining what we found and any action taken. If it will take longer, we'll tell you why.
- 4
Still not happy? Go to the ICO
You can take your complaint to the Information Commissioner's Office. Details below.
Who handles your data
Smart-Cover Direct Limited is the data controller for the personal data we collect through this website and when you buy or manage a policy with us. We're registered with the Information Commissioner's Office (registration number ZB597297). If your complaint is about how an insurer, engineer or other partner handled your data, tell us and we'll pass it on or let you know who to contact. Our Privacy Policy explains how we use your data and your rights.
Common questions
How do I make a data protection complaint to Smart Cover? +
Use the online form on this page, email enquiries@smart-cover.co.uk with the subject 'Data protection complaint', call 03333 449 559, or write to Data Protection, Smart Cover, Citibase, 42 to 44 Clarendon Road, Watford WD17 1JJ. You don't need to use any special wording.
How long will Smart Cover take to respond? +
We acknowledge data protection complaints within 5 working days, well within the 30-day legal limit, and aim to give a full response within one calendar month. If it will take longer, we'll tell you why.
What if I'm not happy with Smart Cover's response? +
You can complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113. The ICO will usually expect you to have complained to us first.
Information Commissioner's Office
The UK's data protection regulator. The ICO will usually expect you to complain to us first and give us the chance to put things right.
- Online
- ico.org.uk/make-a-complaint
- Helpline
- 0303 123 1113
- Post
- Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF