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Sustainability at Smart Cover

Repair first.
Waste less.

Wherever we can, we repair rather than replace. Fixing a boiler or appliance helps keep working parts in use and reduces the amount of waste sent to landfill.

Repair is at the heart of what we do, and it shapes our approach to sustainability.

See our plan
Covered Callout Repaired In use The repair loop
Fix, don't replace - the circular economy at household scale
Repair-firstOur default on every eligible service request
Paperless by defaultPlan documents issued digitally
Local engineersNearest qualified engineer, fewer miles
Our four pillars

A plan built around what we actually do

Rather than adding sustainability as an afterthought, we've built our plan around the parts of our work that already help reduce waste. Wherever we can, we look for ways to do these things better over time.

Circular repairs

Repairing boilers and appliances, rather than replacing them, is one of the main ways we aim to reduce waste and lower our environmental impact.

  • Where a repair is possible and appropriate, we look to repair rather than replace on eligible service requests
  • We often start with phone-based diagnosis, which can help resolve some faults without the need for a visit.
  • We use responsible disposal routes for parts and units that reach the end of their working life.
  • We offer annual boiler servicing, which can help keep systems running efficiently for longer.

Low-carbon operations

We look for practical ways to reduce the footprint of how we run the business, from the documents we send to the journeys our engineers make.

  • Where possible, we provide plan documents, renewals, and service updates online rather than on paper.
  • We aim to dispatch a nearby engineer through our network of local engineers, which can help keep travel to a minimum.
  • Our customer service is largely remote, which can help reduce unnecessary journeys.
  • We follow energy-conscious practices at our Watford head office wherever we can.

Responsible business

Treating our customers, suppliers, and colleagues fairly is something we take seriously, and we aim to reflect this across the way we work. We believe good service starts with doing right by the people we work with, whether that's a customer making a claim, a supplier we rely on, or a colleague on our team. This isn't just a policy statement to us. It shapes how we design our plans, how we communicate, and how we handle the moments that matter most to our customers. We know fairness is something you prove through actions, not words, so we hold ourselves accountable to it in the ways set out below.

  • We publish a Modern Slavery Act statement, which we look to review each year.
  • We aim to write our plan documents clearly and fairly, using plain English.
  • We look to keep fair customer outcomes in mind when we design and sell our plans.

Homes & community

We aim to help homes run more efficiently and safely, not only when something breaks down. Wherever we can, we look for practical ways to support the households and communities we serve.

  • We share energy-saving guidance through our help content, which can help you get more from your heating and appliances.
  • Where relevant, we include boiler efficiency advice as part of our annual services, so your system has a better chance of running well for longer.
  • We aim to support vulnerable customers who face an urgent home emergency, depending on the situation and the help required.
  • We work with a network of local engineers, which helps support skilled trades in communities across the UK.
Governance

Policies behind the plan

Our sustainability commitments are backed by published policies you can read in full.

Modern Slavery Statement

Our commitment to preventing modern slavery and human trafficking in our business and supply chains.

Read the statement →

Privacy & Fair Treatment

How we protect customer data and treat customers fairly across every plan and every service request.

Read the policy →
Questions

Sustainability FAQs

How does home emergency and appliance cover help sustainability?

Our cover plans are built around repairing rather than replacing wherever a repair is possible and appropriate. Fixing a boiler or appliance can help extend its working life, which may reduce the waste and manufacturing footprint linked to producing a new unit. Where a repair is a suitable option, it can also help keep electrical goods out of landfill.

Are Smart Cover plan documents paperless?

By default, we issue plan documents, renewal notices, and service updates digitally, which can help reduce paper, printing, and postal emissions. If you would prefer a paper copy, you can request one, and we will provide it. This means you can choose the option that suits you best.

How does Smart Cover reduce emissions from engineer callouts?

We work with a network of local engineers and aim to send the nearest available qualified engineer to each job, which can help keep travel to a minimum. Where possible, we also start with a phone-based diagnosis, which can sometimes resolve a fault without the need for a visit at all. The outcome depends on the nature of the problem and what the job requires.

Does an annual boiler service reduce energy use?

A well-maintained boiler typically burns fuel more efficiently than one that has been neglected. Annual servicing, which is included in eligible plans, can help keep your boiler running efficiently for longer. In many cases, this may support lower gas consumption and could help reduce household bills, though the exact effect will depend on your boiler and how you use it.

Cover that repairs where possible, not just replaces

Choose cover that helps keep your boiler and appliances working for longer. Repairing rather than replacing can be better for your home and help reduce waste.

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