Should there ever be an occasion that you are not satisfied with the service we provided and feel that we did not honour our commitments made to you, we will do everything we can to deal with the situation quickly and fairly. If you feel that we failed to deliver our promise made to you, you can complain by simply giving us a call on 03333 449 559 or email us atenquiries@smart-cover.co.uk.Alternatively, you can write to us and we will ensure that your complaint is dealt with promptly. Please see our address below:
Smart Cover
3rd Floor, 21 Station Road
Watford WD17 1AP
In the unfortunate event that you are dissatisfied with our decision, or if we do not conclude our investigation within 8 weeks, you may refer your complaint to the Financial Ombudsman Service (FOS). You can either telephone them on 0800 023 4 567 or write to them. Their address is:
Financial Ombudsman Service
Exchange Tower
London E14 9SR