Customer Reviews

Buy with confidence! Our customer reviews speak for themselves. Please take a look and see what our customers are saying about their experiences with: Customer services, Claim handing and the Technical Support team. With over 100,000 active policies and growing, we are a specialist insurance provide for Home Emergency, Gadgets, Satellite TV, TV’s, Kitchen Appliances and Mobile Phones.

smart cover customer reviews

Customer Services Reviews

customer service reviews

Technical Support Reviews

technical support reviews

Claims Handling Reviews

Claims handling reviews

Don't only listen to us, let our customers convince you!

Customer Services Reviews

Read what customers are saying about our Customer Services Team

The staff are polite, friendly and helpful at all times when we have had a problem. Thank you all, keep up the good work

  Always Helpful
Mrs P. Callis, Kent

I think the service provided by Smart Cover was excellent and I am quite satisfied and happy with it.

  Excellent Service
Mr B.Lee, Kent

The service was excellent. The young lady I spoke was fantastic for customer relations. Being an older lady, she made me most comfortable. Her knowledge was second to none. Thank you.

Comfortable
Mr. J & B. Slevin. Enniskillen

The service we had was top class ten out of ten. The advisor was most polite and understanding, well done Smart Cover many thanks.

Top Class
Mrs. J.Mills, Shropshire

I am a pensioner of 89yrs I did find the staff very polite and service fine. Mrs. E Patton. Cheshire

Very Polite
Mrs. E.Pattern, Cheshire

Very pleased with the way I was kept up to date with everything. Overall good service from start to finish. Thank you.

  Kept up-to Date
Mrs. V.Downie, Worcestershire

Engineer call out. All the people I dealt with both on the phone and the engineer who came to the house were polite & all were very helpful.

  Polite & Helpful
Mrs. V.Cruddas, Durham 

The staff are polite, friendly and helpful at all times when we have had a problem. Thank you all, keep up the good work.

  Good Work
Mrs. P.Callis, Kent 

Keeping me informed was first class.

  1st Class
Mr F. Cosgrove, Caithness

Very satisfied with the service I received with you. Thank you

  Very Satisfied
Mr G. Owen, Gwynedd

Quick and excellent service.

Good Value
Rev P. Dunning, Cardiff

The call centre call advisor was most polite, very understanding and helpful. 10 out of 10 for back-up, advice and helpful

10/10
  Mrs.J. Mills, Telford

All promises of supply and help to synchronise remote control was quickly dealt with.

Dealt with Quickly
  Mr.G. Philips, Bury St. Edmunds

When contact was made. Smart covers response was quick and successful.

Quick
  Miss S. Elliott, London

I don’t think you could have done anything better, the service has been brilliant very efficient. I would highly recommend for other people to use Smart Cover

Quick
  Mr S. Hankinson, Merseyside

Easy to contact instructions and advice very clear and not rushed at all.

Easy
  Mr W. Heard, Hull

Excellent service on all counts. Thank you for your patience and perseverance, particularly with a vulnerable old person

Vulnerable Person
  Ms Norah.M, Peeblesshire

Technical Support Reviews

Read what customers are saying about Our Technical Support Team

 Support staff friendly and helpful. Engineer previously used was appointed and was excellent – adjusting time to suit my schedule

  Friendly Engineer
Mr S Barret, Lowerstoft

Very pleased with service received as due to a heavy winds damage to Ariel was difficult to sort out. The engineer was very good at his job

  Ariel Problems
Mrs J.Elizabeth, Nottingham

The Engineer was not involved as it was replacing of a remote control for a sky box quite satisfied.

  Remote replacment
Mr J.Tanimowo, West Bromwich

The work men were very polite and helpful and said if need be they could call back if my satellite dish wasn’t working properly.

  Satellite Dish
Mrs F. Yasmin, London

Helped to tune in remote control and phone operator was very helpful

  Remote
Mrs A. Seabourne, Ross-on-Wye

The reason for the call out was Loss of Satellite signal. I am satisfied that repair was carried out satisfactory.

 Satellite Signal
Mr A.Bremmer, Glasgow

The engineer was very helpful and polite, and sorted out the problem.

 Satellite Signal
Mrs N.Weller, Sidcup

Every part of work carried out with the up most and without intrusion to myself.

Every part of work carried out with the up most and without intrusion to myself.

  TV Breakdown
Mrs A.Stallard, Bristol

I was more than happy with my experience. The engineer even called on his way home and knew exactly what the problem was and soon put it right. I was more than grateful. Thanks you very much 

  Great Engineer
Ms J. Richards, Wymondham

Was completely satisfied with the job that was done. The staff member was very nice and explained everything fully to my husband which was just as well because the box wouldn’t work and the next day we did exactly as the staff member explained and got the box working again.

  Satellite Box
Mrs E. Wratten, Glasgow

Your engineer came out very promptly and fixed the problem which lasted about 24hrs and then reverted back to the original problem. On speaking to your support dept. it was explained to me (very well) that it could be caused by something else which I am now attending to.

  Prompt Engineer
Mr R. Copeland, Southport

Re-aligned dish and resolved problem. Great advice on issues with 2nds sky box now resolved. Very polite – efficient and explained all actions. Very impressed.

  Dish Re-aligned
Mrs B.Barrett, Lowerstoft

Easy to get through to the right department very quick service and repair.

 TV Repair
Mrs B.Evans, Colwyn

Very efficient and direct service remote control replacement

 TV Remote Control
Mr C.Pembleton, Chesterfield

Your engineer was fantastic extremely courteous and friendly. Fully efficient with the system and solved the problem in minutes 1st rate service

 Fantastic Engineer
Mr J.Homes, Surrey

Customer Claim Reviews

Read what customers are saying about our Claims Handling Process

 My problem was the remote control which was sent out to me very quickly so thanks for that. Very efficient service.

 Very Efficient Service
Mrs McCarth, Cwmbran

I am totally satisfied with the way the claim was dealt with. The customer relations manager was very nice and helpful.

 Totally Satisfied
Mrs M.Ashner, Twickenham

I am totally satisfied with the way the claim was dealt with. The customer relations manager was very nice and helpful.

 Recommended
Mr M.Seal, Kent

As I had only joined your company and only just paid my yearly installment then the remote arrived next day by mail and not as stated 2-3 days – which I can’t fault at all.

 Just Joined
Mrs B.Williams, Cwmbran

Very happy with product and response.

 Replacement
Mr R.Robins, West Yorkshire

Called to report the problem, received a call same day to book an appointment with the engineer. All very easy.

 Very easy
Miss K.Thompson, Kent

That’s the first time I have used your services my problem was resolved the next day which I thought was brilliant!

 First Time
Mr D.Carter, Bristol

Good Service next day delivery – thank you.

 Next day delivery
Mr H.James, London

All promises of supply and help to synchronise remote control was quickly dealt with

 Quick Replacement 
Mr G. Philips, Bury St.Edmunds

I have now had to call on your service twice both times all people dealt with were excellent, polite, helpful and very patient. I am a senior citizen and these things matter.

All promises of supply and help to synchronise remote control was quickly dealt with

 Senior Citizen
Mrs. Brightman, Camberly

Replacement arrived as specified, engineer very good kept us informed.

 Kept Informed
Mr B.Edwards, Glamorgan

Replacement items was receive within a week, also I was talked through the installation process.

 Items Replaced
Mr A.May, Ramsgate

I was very pleased the engineer came so quickly after we reported it.

 Very Pleased
Mr L.Noke, Aberdeenshire
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